This document sets out the Terms and Conditions (“Terms”) governing the services provided through this website by e-services.ca (“Website”). By accessing, browsing, or purchasing any service on this Website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must stop using this Website immediately.
For the purposes of these Terms, the customer and/or user may be referred to as “consumer”, “user”, “you”, “client”, “customer”, or “purchaser”. e-services.ca may be referred to as “we”, “us”, or “our”.
We may update these Terms from time to time. Continued use of the Website after changes are published constitutes acceptance of the updated Terms. It is your responsibility to review them periodically.
This document is the contract that contains the general conditions of the service provided on this website. If you contract any service on this website, you accept these general conditions of service and declare that you know them, that you understand them and that you counted on this site if you have doubts about it before contracting.
We are an independent administrative assistance provider offering support with the preparation and management of Canadian administrative applications. We assist clients in submitting requests for official documents, such as the Social Insurance Number (SIN) and the Canadian Dental Care Plan (CDCP), to the relevant government authorities.
This Website is operated by a private company and is not affiliated with, endorsed by, or acting on behalf of the Government of Canada, Service Canada, Health Canada, Sun Life, or any other public authority. You can apply with no cost through official channels directly without using our services.
We charge a service fee for our work, and we do not charge for the document itself, as it has no cost and is issued and sent directly by the relevant government authorities. Likewise, we do not cover postage, as this is also handled directly by the public administration.
We provide private administrative assistance services related to: (i) Social Insurance Number (SIN) applications and related administrative support; and (ii) Canadian Dental Care Plan (CDCP) application assistance, where available. We do not issue government documents or make eligibility decisions.
This website does not sell any product directly or is affiliated to any government entity nor to the Social Insurance Registration Office, but belongs to a private company that acts as an intermediary between the customer and the official agency, thus providing a management, processing, consulting and administration service dedicated to facilitate, guide and help the user to obtain the Canadian SIN and CDCP. The end product is access to the document or documents whose request is processed through this site. We are not responsible for the issuance and delivery of the physical or digital SIN or CDCP document, which is the responsibility of the Government of Canada. We specify the management costs for the administration and processing services offered on this website to assist in obtaining the SIN or CDCP, being $95 CAD ≈ $69 USD incl. taxes.
The company that owns this website will process the application of the client through the official sites of the Government of Canada, performing this process in the interest of the client who hires these services. The client, when requesting the services, expressly declares that he/she has read, understood and agreed to the terms and conditions, and that he/she has a legitimate interest in the information or documentation requested and, where appropriate, that he/she has the corresponding authorizations to request the service. Users can always apply for SIN or CDCP through the official gov website, getting and filling the documents by themselves, or in person in one of the available offices of the Canadian Government Authorities.
USE OF OUR WEBPAGE
This Website is privately owned and operated by MG-OG Digital Agency LLC, with EIN 61-2143396 and registered office at 2201 Menaul Boulevard Northeast, STE A, Albuquerque, NM 87107, USA. You agree to use the Website lawfully and not to misuse it.
Where a purchase is available, you may be asked to provide personal information (for example, contact details, billing details, and information required to provide the service). You confirm that:
- You are authorized to use the payment method used for the purchase;
- All information you submit is accurate, complete, and up to date.
You may not copy, modify, distribute, resell, or commercially exploit any content, software, forms, or materials from this Website without our prior written consent.
We may use trusted third-party providers (for example, payment processors or technical service providers) to deliver the Services. Where required, data may be shared with such providers strictly for service delivery and in accordance with our Privacy Policy.
PERSONAL INFORMATION
Personal data submitted via this Website is handled in accordance with our Privacy Policy. By purchasing a service, you authorize us to use the information you provide to perform the requested administrative assistance service.
You are solely responsible for ensuring that the information you provide is accurate and complete. We are not responsible for delays, rejections, or outcomes caused by incorrect, incomplete, or inconsistent information provided by you.
Where you apply on behalf of another person (including a child), you confirm that you have the legal authority and required consent to do so and to provide their personal information for the purpose of the requested service.
We do not sell your personal data. We may disclose your data only where necessary to provide the service, to comply with legal obligations, or to work with service providers under confidentiality and data protection obligations, as described in our Privacy Policy.
Payments are processed through secure third-party payment platforms. We do not store full payment card details.
If you contact us for support, you authorize us to use and update your information as reasonably necessary to resolve your issue, consistent with our Privacy Policy.
INFORMATION ABOUT MINORS
The Website is intended for adults with legal capacity. Minors must not use the Website independently. If a service is requested for a minor, it must be submitted by a parent or legal guardian (or another person legally authorized to act on the minor’s behalf).
LIABILITY EXCEPTIONS
To the fullest extent permitted by law, e-services.ca shall not be liable for any loss, damage, delay, or outcome arising from: (i) the actions or decisions of government authorities or third parties; (ii) inaccurate information provided by the user; (iii) service interruptions or technical issues; or (iv) events beyond our reasonable control.
We do not provide legal advice, medical advice, or professional regulated services. Any information on this Website is provided for general informational purposes only.
We do not guarantee approval, processing timeframes, eligibility outcomes, or issuance of any government benefit or document, as these are determined by the relevant authorities.
PROHIBITION
You agree not to engage in unlawful activity or misuse the Website. Prohibited conduct includes, without limitation:
- Attempting unauthorized access to the Website, systems, or data;
- Uploading malware, viruses, or any harmful code;
- Copying, scraping, reselling, or commercially exploiting Website content or services without authorization;
- Impersonating another person or providing false information without legal authority to do so.
WEBPAGE CONTENTS
We may update, modify, or remove Website content, features, or service availability at any time. Information on this Website may change due to updates by government authorities and may not always reflect the most current official rules. For official information, you should consult the relevant Government of Canada sources.
OUR SERVICES
We provide private administrative assistance services intended to help users complete and submit applications and related communications for certain Canadian government processes, including SIN applications and (where available) CDCP application assistance.
We charge a $95 CAD service fee (including applicable taxes, where shown at checkout) for our work, and we do not charge for the document itself, as it has no cost and is issued and sent directly by the relevant government authorities. Likewise, we do not cover postage, as this is also handled directly by the public administration. You can always apply with no cost through official channels directly without using our services.
SIN application assistance service: We may provide step-by-step guidance, form review for completeness, and administrative support. We do not issue SINs and we cannot influence Service Canada’s decisions or processing timelines.
CDCP application assistance service: We may assist users with understanding application steps and completing submission requirements. The CDCP is managed by government authorities and administered by third parties (such as Sun Life for claims processing). We do not determine eligibility, coverage, or approvals.
Once payment is completed and the service is confirmed, you authorize us to use the information you submitted to perform the contracted service and to communicate as necessary with relevant authorities or third parties on your behalf, strictly for the purposes of the service.
We may communicate with you by email to request missing information or clarify details required to deliver the service. You are responsible for responding promptly and for reviewing all information you submit.
We offer our Clients the consulting, processing and management of legal documentation. We handle their request for a SIN and CDCP application.
We offer an easy-to-use software to fill an step-by-step form, carefully analyzing all of our client’s answers, assistance in filling out the application form and reviewing all the form from errors, inaccuracies, blanks, spelling and syntax check, also to provide cutomer support before, during and after the application.
We act as intermediaries between the client and the Social Insurance Registration Office and Canadian Government Authorities to manage, process and apply for a SIN or CDCP requested by the client. In addition, we provide help, information and support before, during and after the process of applying for a SIN or CDCP whenever the client needs it. For these reasons we charge a service fee of $95 CAD.
Once consent has been given and payment has been made, the service is understood to have been contracted, and the client therefore gives his/her consent for the company to use the information collected in the application form to process the management of the necessary documentation and to carry out the necessary communication on his/her behalf, thus acting as an intermediary manager between the client and the corresponding entity of Canadian Government or public administration responsible for issuing the official document.
Likewise, by accepting the terms and conditions of this service, the customer consents to the company using, on his or her behalf and as information of the applicant, the email addresses managed by the company on the Gmail and Outlook email service platforms, in order to carry out the management and communication tasks with government authorities derived from the contracted service.
This is a completely voluntary service in which the user reads and accepts the cost, terms of use and conditions before making payment. The user has the option to request the SIN directly through the official means or means specified by the Social Insurance Registration Office and public administration, either online (on the www.canada.ca website) or in person at the corresponding gov offices.
Note that once our team carry out your application, processing time of the government institution to give you an answer depends to them and we have no relationship whatsoever. Note that we do not provide the SIN or CDCP directly, as we act as intermediary agent between customer – Social Insurance Registration Office or local authority applying on your behalf.
Only if the application fee of $95 CAD has been paid your application will be processed and carried out by our team.
Furthermore, our agents may get in touch with you via email for missing data or simply to clarify inaccuracies to be able to smoothly finish your application process. Prior to acquiring any of our offered services, the customer will be responsible for reviewing all the data provided and do the mandatory alterations. In case a mistake occurred, it is crucial that you amend it prior to going further. As soon as the errors have been amended and details proved, the user will be requested to input your credit card details to cover our service fee.
By using our services the customer accepts and agrees that we as an enterprise may appoint certain limitations to the use of our platform and keep the right to make necessary adjustments and changes of the services available. The following changes might be made to written, audio or visual contents, working hours, requirements for the utilities necessary to access and/or navigate this website and the product pricing. Moreover, the user acknowledges and accepts that the enterprise is not able to assure the result of your application, it cannot guard you against processing timeframe associated issues, as delayed or inaccurate application form filling.
Additionally, you acknowledge and accept that the admissible Government institution has the authority to correct, alter, adjust and post forms, also modify their charges. We advise you to make sure that the application form you are due to mail is updated and that the state charge is appropriate, regarding the potential modifications specified before. You accept that we cannot and will not be considered culpable for the denial of your application, resulted because of any foreign circumstances beyond of our jurisdiction, as applicants ineligibility for the certain benefit for which you have applied.
You accept that we cannot and will not be considered culpable for any alterations made by the Government Departments or the Social Insurance Registration Office, with respect to qualification norms, constraints or any new requirements. You acknowledge that any of the service restrictions stated in these Terms and Conditions cannot be used as controversy for reimbursement. If the user abuses any third party while using our services, he or she should be the only ones considered culpable and ought to clear it up at their own charge and it should not lead to any harm to this internet platform.
The body of the data stated on this site is general data and it should be considered as overall guidelines exclusively. If you need an attorney counseling services we advise you to contact a law firm. This website will not be considered culpable for any damage experienced by the customers while navigating or using our online platform, in the event as such they will not be issued any refund for the harm caused. If the user disobeys the Terms and Conditions stated on this online platform and harms this website, we might claim the user to compensate for the cost of losses experiences by this enterprise.
Our service includes:
- Fast email confirmation.
- Consultation on the processing of SIN and CDCP.
- Customer support if you need help anytime, from anywhere.
- Communication between client and related government entity.
- Easy and fast processing of your SIN or CDCP application.
- All data is reviewed by experts before submission.
- User-friendly and secure website and application form.
- Privacy protection in accordance with current regulations.
- Secure payment gateway.
Content and services linked through the site
Some pages may include links to third-party websites (including official government websites). We are not responsible for the content, policies, or practices of third-party websites.
Deliveries and deadlines
Our internal administrative processing time (for reviewing and preparing your request) is typically 1 to 3 business days, depending on completeness of the information provided.
Government processing timelines are outside our control.
For SIN applications, official processing timelines vary depending on the submission method and whether the application is complete. If you apply online and everything is in order, Service Canada indicates processing may occur within 5 business days; if you apply by mail and everything is in order, processing may take up to 20 business days from receipt by Service Canada.
CDCP (Canadian Dental Care Plan) application processing typically takes 4 to 6 weeks, but can vary; while complex cases with missing info will take longer, with some sources suggesting up to 3 months for full approval and card delivery. Delays often stem from high application volumes, incomplete forms, or extra document verification.
Any official confirmation letter, document, or program decision (including SIN confirmation or CDCP-related determinations) is issued and delivered by the relevant authority or administrator, not by us. We do not ship or deliver government documents.
Costs and payment
Service fees (and applicable taxes) are displayed at checkout before payment. By completing payment, you authorize the charge and confirm you wish to purchase the selected service.
For SIN administrative assistance, the service fee displayed on the Website may be $95 CAD ≈ $69 USD (including applicable taxes, where shown at checkout). Tax rates may vary depending on applicable rules.
For CDCP administrative assistance, the service fee displayed on the Website may be $95 CAD ≈ $69 USD (including applicable taxes, where shown at checkout). Tax rates may vary depending on applicable rules.
Payments are made by credit or debit card through our payment processor. Charges are processed immediately upon purchase confirmation. Although prices are displayed in CAD, payments are processed in USD with the equivalent conversion, so there may be additional costs associated with currency conversion, and banks may apply currency conversion or foreign transaction fees.
You acknowledge that you can apply through official government channels without using our services and without paying our service fee.
Request for Quotation and Invoice
Clients may request quotes and/or invoices. Invoices will be issued using the billing information provided by the customer. The customer is responsible for ensuring billing details are accurate.
Invoices will be provided upon request. The customer is not obliged to accept any quotation.
Refund
Refund eligibility depends on whether work has already started and the status of the service at the time of the request. Because our service may begin shortly after purchase, refunds may be limited once processing has started.
If you request cancellation before we begin processing your request, you may be eligible for a full refund, subject to verification and our refund rules. If processing has started, you may be eligible for a partial refund depending on the work completed, where permitted by law and our policy.
Not all users who have bought our services through our website are eligible to be refunded, and if it comes to that, the amount of refund will depend on the status of the service process and the time elapsed since the transaction.
In case you are not satisfied with the our service, we offer a money-back-guarantee where the amount of the refund depends on the application process situation and after deliberation. In the event of cancellation, refunds are to be issued back to the payment method used.
If you request the cancellation and reimbursement of the service when the request has not yet been processed by our team, and therefore has not been processed on the official website www.canada.ca or at the Social Insurance Registration Office, you will be eligible to have your request fully accepted as long as the requirements set out in the reimbursement policy are met.
See refund policy for further information.
THIRD PARTY WEBSITES
This Website may contain links to third-party websites. You acknowledge and agree that we are not responsible for third-party terms, privacy policies, content, or availability, and you access them at your own risk.
INTERRUPTION OF SERVICES
We may suspend or restrict access to the Website or Services temporarily for maintenance, security, technical issues, or events beyond our control. We may also suspend access where we reasonably believe the Terms have been violated or where necessary to protect users, the Website, or third parties.
ALTERATIONS
We reserve the right to update these Terms at any time. Changes become effective when published on the Website. Continued use after publication constitutes acceptance.
ENTERPRISE INFORMATION
If you need to contact us, you may reach our customer support at contact@e-services.ca or via our contact page.
Contact Us
For any questions regarding these Terms and Conditions, please use our contact page: Contact us.
CONSENT FOR WEBSITE FORMS
In accordance with applicable data protection laws (including PIPEDA and, where applicable, GDPR), personal data submitted through Website forms will be processed as described in our Privacy Policy.
You may exercise applicable rights (including access, correction, and withdrawal of consent where applicable) by contacting contact@e-services.ca.
If you do not accept the Terms and do not consent where required, you should not submit forms or purchase services through this Website.
Acceptance of “The Terms of Service”
By purchasing a service or submitting a request through this Website, you confirm that you accept these Terms. We may keep records of transactions and consent events (such as timestamped form submissions and order confirmations) for compliance, security, and customer support purposes, as described in our Privacy Policy.